Required skills

communication skills to

determine and confirm work requirements using questioning and active listening as required

liaise with others share information listen and understand

use language and concepts appropriate to cultural differences

welldeveloped numeracy and IT skills to

make financial transaction calculations and balance transaction systems

handle and balance cash

access and use computerbased transaction systems

problem solving skills to address balance irregularity issues

literacy skills to read documents and complete forms and transaction records accurately

organisational skills including the ability to plan and sequence work

teamwork skills to work cooperatively with others

selfmanagement skills for complying with organisational procedures and requirements

Required knowledge

industry codes of practice including

Consumer Credit Code

Privacy Act

Credit Act

relevant legislation and statutory requirements

cash and noncash security checking procedures

the operation and maintenance of equipment which may include

security equipment

transaction terminals

numerical display boards

calculators

scanners

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

accurately balance daily management of cash holdings in accordance with the organisations requirements and procedures

precisely check cash and noncash transactions

effectively use relevant data entry terminal and office equipment

Context of and specific resources for assessment

Assessment must ensure

competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment technology software and consumables

access to an integrated transaction system and data

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples in combination are appropriate for this unit

evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency

verbal or written questioning on underpinning knowledge and skills

accessing and validating third party reports

Guidance information for assessment

Transactions include:

Organisation's policies and procedures relate to:

Appropriate recording of information may include recording on:

Security policies and procedures includes:

Non-cash documents or transactions may include: